# 4 must-ask questions before you delegate to your AI agent

DevFeed: [4 must-ask questions before you delegate to your AI agent](<https://devfeed.tech/articles/4-must-ask-questions-before-you-delegate-to-your-ai-agent-16114.md>)

Original publisher: [Read original article](<https://www.twilio.com/en-us/blog/insights/questions-before-delegating-to-ai-agent>)

Author: Jesse Sumrak

Published: 2026-09-03T00:00:00Z

Content type: opinion

Language: en

Sources: [Twilio Blog](<https://devfeed.tech/sources/twilio-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Automation](<https://devfeed.tech/topics/automation.md>), [User Experience](<https://devfeed.tech/topics/user-experience.md>)

Tags: [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [automation](<https://devfeed.tech/tags/automation.md>), [cost](<https://devfeed.tech/tags/cost.md>), [industry-insights](<https://devfeed.tech/tags/industry-insights.md>), [user-experience](<https://devfeed.tech/tags/user-experience.md>), [workflows](<https://devfeed.tech/tags/workflows.md>)

## AI overview

This article presents four questions for evaluating tasks before delegating them to an AI agent: assess how reversible mistakes are, avoid sensitive areas such as money, health, and identity, distinguish simple completion from empathetic interaction, and provide sufficient context. It recommends hybrid workflows in which AI gathers data while humans make critical decisions, and prioritizing tasks by error cost rather than ticket volume.

## Source excerpt

Before you automate a task with AI, run it through these questions. Because customers draw the line when it comes to money, health, and signatures.