# 5 strategies to improve your incident communication

DevFeed: [5 strategies to improve your incident communication](<https://devfeed.tech/articles/5-strategies-to-improve-your-incident-communication-11821.md>)

Original publisher: [Read original article](<https://incident.io/blog/incident-communication-strategies>)

Author: Luis Gonzalez

Published: 2023-04-02T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>)

Tags: [collaboration](<https://devfeed.tech/tags/collaboration.md>), [communication](<https://devfeed.tech/tags/communication.md>), [customers](<https://devfeed.tech/tags/customers.md>), [external](<https://devfeed.tech/tags/external.md>), [features](<https://devfeed.tech/tags/features.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [process](<https://devfeed.tech/tags/process.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [tools](<https://devfeed.tech/tags/tools.md>), [workflow](<https://devfeed.tech/tags/workflow.md>), [workflows](<https://devfeed.tech/tags/workflows.md>)

## AI overview

The article presents five strategies for improving incident communication. It emphasizes clear, regular, timely communication with responders, stakeholders, and customers, supported by incident channels, status pages, follow-ups, and workflows.

## Source excerpt

Effective incident communication is key to ensuring that the collaboration needed to resolve an incident is happening and that no one is left in the dark.