# 62. Сбор фидбека от пользователей

DevFeed: [62. Сбор фидбека от пользователей](<https://devfeed.tech/articles/62-30429.md>)

Original publisher: [Read original article](<https://www.mdubakov.com/posts/users-feedback-collection>)

Published: 2018-06-13T15:11:15Z

Content type: opinion

Language: ru

Sources: [Blog by Michael Dubakov](<https://devfeed.tech/sources/blog-by-michael-dubakov.md>)

Topics: [Support](<https://devfeed.tech/topics/support.md>), [Tool](<https://devfeed.tech/topics/tool.md>)

Tags: [chat](<https://devfeed.tech/tags/chat.md>), [live](<https://devfeed.tech/tags/live.md>), [salesforce](<https://devfeed.tech/tags/salesforce.md>), [support](<https://devfeed.tech/tags/support.md>), [tag-9d8cf70dc46c](<https://devfeed.tech/tags/tag-9d8cf70dc46c.md>), [tag-a939ae104bb0](<https://devfeed.tech/tags/tag-a939ae104bb0.md>), [tag-edd540e19eb5](<https://devfeed.tech/tags/tag-edd540e19eb5.md>), [tool](<https://devfeed.tech/tags/tool.md>)

## AI overview

The article describes how a product team collects user feedback through live chat support, a user community, NPS surveys, conversations recorded in Salesforce, in-product feedback forms, and occasional broader surveys. It also presents an internal Feedback Tool that imports, indexes, tags, and searches feedback from these sources.

## Source excerpt

Для любого продукта важно собирать обратную связь от пользователей. За 14 лет у нас вроде бы уже сформировалась какая-то система, поэтому...