# 7 ways teams are using incident.io's Decision Flows

DevFeed: [7 ways teams are using incident.io's Decision Flows](<https://devfeed.tech/articles/7-ways-teams-are-using-incident-io-s-decision-flows-12056.md>)

Original publisher: [Read original article](<https://incident.io/blog/using-decision-flows>)

Author: Anna Debenham

Published: 2022-10-24T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [App](<https://devfeed.tech/topics/app.md>), [Template](<https://devfeed.tech/topics/template.md>)

Tags: [app](<https://devfeed.tech/tags/app.md>), [breach](<https://devfeed.tech/tags/breach.md>), [channel](<https://devfeed.tech/tags/channel.md>), [data](<https://devfeed.tech/tags/data.md>), [feature](<https://devfeed.tech/tags/feature.md>), [flow](<https://devfeed.tech/tags/flow.md>), [guide](<https://devfeed.tech/tags/guide.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [reports](<https://devfeed.tech/tags/reports.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [support](<https://devfeed.tech/tags/support.md>), [third-party](<https://devfeed.tech/tags/third-party.md>), [workflows](<https://devfeed.tech/tags/workflows.md>)

## AI overview

The article explains how incident.io's Decision Flows help teams make consistent decisions during incidents. Teams can use them to classify incident severity, guide triage and third-party-service checks, decide whether to update an external status page, and manage data-breach response. Decision Flows can be invoked in Slack or triggered automatically through Workflows while retaining a human decision-maker in the loop.

## Source excerpt

Decision Flows are a lesser-known but powerful feature in incident.io that help teams resolve incidents faster. We've investigated how teams are using them today, such as to determine an incident's severity and guide engineers through common triage steps.