# A new channel per incident - helpful or harmful?

DevFeed: [A new channel per incident - helpful or harmful?](<https://devfeed.tech/articles/a-new-channel-per-incident-helpful-or-harmful-11573.md>)

Original publisher: [Read original article](<https://incident.io/blog/a-new-channel-per-incident-helpful-or-harmful>)

Author: Chris Evans

Published: 2022-08-18T00:00:00Z

Content type: opinion

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [Tooling](<https://devfeed.tech/topics/tooling.md>)

Tags: [channel](<https://devfeed.tech/tags/channel.md>), [communication](<https://devfeed.tech/tags/communication.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [tooling](<https://devfeed.tech/tags/tooling.md>)

## AI overview

This opinion article compares creating a fresh Slack channel for every incident with reusing existing channels. It favors incident-specific channels because they provide focused context, clear participation, and space for temporary incident teams, while noting the costs of fragmented visibility and channel cleanup. Reusing channels preserves organizational context and reduces channel growth but can make the main tracking channel noisy.

## Source excerpt

Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!