# A tough day for incident responders: lessons from the CrowdStrike update

DevFeed: [A tough day for incident responders: lessons from the CrowdStrike update](<https://devfeed.tech/articles/a-tough-day-for-incident-responders-lessons-from-the-crowdstrike-update-11582.md>)

Original publisher: [Read original article](<https://incident.io/blog/a-tough-day-for-incident-responders-lessons-from-the-crowd-strike-update>)

Author: Stephen Whitworth

Published: 2024-07-19T13:00:49Z

Content type: opinion

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [systems](<https://devfeed.tech/topics/systems.md>)

Tags: [agentic](<https://devfeed.tech/tags/agentic.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [root-cause-analysis](<https://devfeed.tech/tags/root-cause-analysis.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article examines the widespread disruption caused by a CrowdStrike update and emphasizes that incident response requires coordinated preparation across an organization, not only rapid technical remediation. It also announces Investigations, an agentic root cause analysis capability designed to begin when responders are paged and support teams through resolution.

## Source excerpt

Today marks a particularly challenging day for incident responders across the globe. As many of you may have noticed, a recent update from CrowdStrike has triggered widespread disruptions, causing chaos in various sectors.