# Advice for building an incident management program

DevFeed: [Advice for building an incident management program](<https://devfeed.tech/articles/advice-for-building-an-incident-management-program-11585.md>)

Original publisher: [Read original article](<https://incident.io/blog/advice-for-building-an-incident-management-program>)

Author: Luis Gonzalez

Published: 2024-03-12T16:10:38Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [DevOps](<https://devfeed.tech/topics/devops.md>), [Platform Engineering](<https://devfeed.tech/topics/platform-engineering.md>)

Tags: [devops](<https://devfeed.tech/tags/devops.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [platform-engineering](<https://devfeed.tech/tags/platform-engineering.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article shares advice from Jeff Forde on building and improving incident management programs. It emphasizes aligning the program with goals such as compliance, reliability, customer experience, or life safety; starting with practical post-incident reviews; fostering blamelessness and psychological safety; and adapting processes to the organization's context.

## Source excerpt

Recently, we chatted with Jeff Forde, Architect at Collectors, to get his perspective on how organizations can build better incident management programs. Here are the main takeaways.