# Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

DevFeed: [Announcing Evals and Releases: Evaluate Fin before, during, and after you go live](<https://devfeed.tech/articles/announcing-evals-and-releases-evaluate-fin-before-during-and-after-you-go-live-9342.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/announcing-evals-and-releases/>)

Author: Brian Donohue

Published: 2026-08-13T17:33:52Z

Content type: article

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [AI Research](<https://devfeed.tech/topics/ai-research.md>), [configuration](<https://devfeed.tech/topics/configuration.md>), [releases](<https://devfeed.tech/topics/releases.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [ai-research](<https://devfeed.tech/tags/ai-research.md>), [evals](<https://devfeed.tech/tags/evals.md>), [evaluation](<https://devfeed.tech/tags/evaluation.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>), [release](<https://devfeed.tech/tags/release.md>), [releases](<https://devfeed.tech/tags/releases.md>)

## AI overview

Intercom announces Evals and Releases for Fin, paired with Monitors as an eval-driven delivery system. Teams can test Fin with simulated customer conversations, evaluate changes against defined criteria, safely release updates, and monitor live conversations for regressions.

## Source excerpt

Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.