# Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

DevFeed: [Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents](<https://devfeed.tech/articles/announcing-the-2026-ai-sentiment-report-how-end-users-feel-about-ai-agents-9351.md>)

Original publisher: [Read original article](<https://www.intercom.com/blog/the-2026-ai-sentiment-report/>)

Author: Maia Bridi

Published: 2026-09-09T16:44:02Z

Content type: article

Language: en

Sources: [The Intercom Blog](<https://devfeed.tech/sources/the-intercom-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>)

Tags: [ai-sentiment](<https://devfeed.tech/tags/ai-sentiment.md>), [customer-service](<https://devfeed.tech/tags/customer-service.md>), [end-user-sentiment](<https://devfeed.tech/tags/end-user-sentiment.md>), [news-updates](<https://devfeed.tech/tags/news-updates.md>)

## AI overview

A research report on end-user sentiment and conditional trust in AI Agents, especially for customer-service queries.

## Source excerpt

We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.