# Are organizations finding value in the incident metrics they track?

DevFeed: [Are organizations finding value in the incident metrics they track?](<https://devfeed.tech/articles/are-organizations-finding-value-in-the-incident-metrics-they-track-11832.md>)

Original publisher: [Read original article](<https://incident.io/blog/incident-metrics-pulse-survey>)

Author: incident.io

Published: 2024-02-15T14:06:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>)

Tags: [competition](<https://devfeed.tech/tags/competition.md>), [cost](<https://devfeed.tech/tags/cost.md>), [financial](<https://devfeed.tech/tags/financial.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [insights](<https://devfeed.tech/tags/insights.md>), [management](<https://devfeed.tech/tags/management.md>), [metrics](<https://devfeed.tech/tags/metrics.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [report](<https://devfeed.tech/tags/report.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [survey](<https://devfeed.tech/tags/survey.md>)

## AI overview

This article previews a survey report on how organizations measure incident response efficiency. It examines the continued use of MTTx metrics, especially MTTR, and discusses concerns that commonly reported metrics may misrepresent operational reality or fail to produce useful action. Respondents also identify incident cost and financial impact as important areas for future measurement.

## Source excerpt

We wondered: what metrics are organizations looking at to measure their incident response efficiency? To get some answers, we put together a survey and collected responses from some of the most respected companies around.