# Asian & Pacific Islander Month: Meet Stephanie Cheng, Senior Customer Trainer

DevFeed: [Asian & Pacific Islander Month: Meet Stephanie Cheng, Senior Customer Trainer](<https://devfeed.tech/articles/asian-pacific-islander-month-meet-stephanie-cheng-senior-customer-trainer-1902.md>)

Original publisher: [Read original article](<https://1password.com/blog/asian-and-pacific-islander-month>)

Author: info@1password.com (1Password)

Published: 2026-05-29T00:00:00Z

Content type: article

Language: en

Sources: [Blog on 1Password Blog](<https://devfeed.tech/sources/blog-on-1password-blog.md>)

Topics: [Security](<https://devfeed.tech/topics/security.md>), [Architecture & Design](<https://devfeed.tech/topics/architecture-design.md>)

Tags: [community](<https://devfeed.tech/tags/community.md>), [customer](<https://devfeed.tech/tags/customer.md>), [education](<https://devfeed.tech/tags/education.md>), [leadership](<https://devfeed.tech/tags/leadership.md>), [learning](<https://devfeed.tech/tags/learning.md>), [life-at-1password](<https://devfeed.tech/tags/life-at-1password.md>), [onboarding](<https://devfeed.tech/tags/onboarding.md>), [remote-work](<https://devfeed.tech/tags/remote-work.md>), [training](<https://devfeed.tech/tags/training.md>), [work](<https://devfeed.tech/tags/work.md>)

## AI overview

An interview with Stephanie Cheng, 1Password's Senior Customer Trainer and an A&PI Employee Resource Group leader, explores customer education, inclusive community-building, and the importance of creating supportive learning environments in security training.

## Source excerpt

May was A&PI Heritage Month, and at 1Password, we're proud to shine a light on the people who bring these perspectives to life in our work and help shape our culture every day. This year, we decided to spotlight Stephanie Cheng, Senior Customer Trainer and a leader within our A&PI Employee Resource Group. With over five years at 1Password, Stephanie has built her career around helping people feel capable, confident, and supported, whether she's onboarding a new customer or creating space for her colleagues to connect and belong. We sat down with her to learn more about her approach to customer education, the community she helps lead, and what A&PI Heritage Month means to her. You've spent five and a half years training thousands of customers on something they rely on every day to stay secure. What has that experience taught you about people, about learning, and about what it really takes for something to click? One thing this experience has taught me is that learning really happens when people feel comfortable enough to ask questions and admit what they don't know. Especially in security, people can feel intimidated or worried about "doing it wrong," so a big part of my role became creating an environment where people felt supported rather than overwhelmed. It's taught me that what makes something "click" usually isn't just the technical explanation; it's helping people understand why it matters in the context of their own work and daily habits. The most effective training moments happen when customers can connect the product back to something tangible in their world. Over time, I've also learned that good training is less about presenting information and more about listening. Every customer approaches technology differently, and being able to adapt to different learning styles, technical comfort levels, and goals has been one of the most rewarding parts of the job. Is there a customer interaction or training moment that has stuck with you? Something that surprised