# Automate Incident Intake with AI SRE Runbooks

DevFeed: [Automate Incident Intake with AI SRE Runbooks](<https://devfeed.tech/articles/automate-incident-intake-with-ai-sre-runbooks-13367.md>)

Original publisher: [Read original article](<https://www.harness.io/blog/automate-incident-intake-and-start-response-in-seconds>)

Author: Ryan Taylor

Published: 2026-08-10T00:00:00Z

Content type: tutorial

Language: en

Sources: [Harness Blog](<https://devfeed.tech/sources/harness-blog.md>)

Topics: [SRE](<https://devfeed.tech/topics/sre.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Automation](<https://devfeed.tech/topics/automation.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [zoom](<https://devfeed.tech/topics/zoom.md>), [Grafana](<https://devfeed.tech/topics/grafana.md>), [datadog](<https://devfeed.tech/topics/datadog.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [automation](<https://devfeed.tech/tags/automation.md>), [build](<https://devfeed.tech/tags/build.md>), [datadog](<https://devfeed.tech/tags/datadog.md>), [grafana](<https://devfeed.tech/tags/grafana.md>), [harness](<https://devfeed.tech/tags/harness.md>), [incident](<https://devfeed.tech/tags/incident.md>), [integrations](<https://devfeed.tech/tags/integrations.md>), [jira](<https://devfeed.tech/tags/jira.md>), [open](<https://devfeed.tech/tags/open.md>), [services](<https://devfeed.tech/tags/services.md>), [slack](<https://devfeed.tech/tags/slack.md>), [sre](<https://devfeed.tech/tags/sre.md>), [workflow](<https://devfeed.tech/tags/workflow.md>), [zoom](<https://devfeed.tech/tags/zoom.md>)

## AI overview

This article explains how Harness AI SRE runbooks automate incident intake and early response. Triggered by alerts, manual actions, or incident changes, a runbook can create tickets, open Slack channels, start Zoom bridges, set incident fields, and record actions in the incident timeline.

## Source excerpt

Automate incident intake with Harness AI SRE runbooks: auto-create tickets, open Slack channels, start Zoom bridges, and cut response time to seconds. | Blog