# Automated Incident Response: Nobody Should Be the Scribe

DevFeed: [Automated Incident Response: Nobody Should Be the Scribe](<https://devfeed.tech/articles/automated-incident-response-nobody-should-be-the-scribe-13368.md>)

Original publisher: [Read original article](<https://www.harness.io/blog/automated-incident-response-nobody-should-be-the-scribe>)

Author: Ryan Taylor

Published: 2026-08-25T00:00:00Z

Content type: opinion

Language: en

Sources: [Harness Blog](<https://devfeed.tech/sources/harness-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [Python](<https://devfeed.tech/topics/python.md>), [Shell](<https://devfeed.tech/topics/shell.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [ai](<https://devfeed.tech/tags/ai.md>), [automated-incident-response](<https://devfeed.tech/tags/automated-incident-response.md>), [blog](<https://devfeed.tech/tags/blog.md>), [harness](<https://devfeed.tech/tags/harness.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [jira](<https://devfeed.tech/tags/jira.md>), [product](<https://devfeed.tech/tags/product.md>), [python](<https://devfeed.tech/tags/python.md>), [shell-script](<https://devfeed.tech/tags/shell-script.md>), [slack](<https://devfeed.tech/tags/slack.md>), [teams](<https://devfeed.tech/tags/teams.md>)

## AI overview

A Harness product lead argues that incident teams should not rely on a human scribe. The article describes automated runbooks that create communication channels, video bridges, and tickets, while an AI Scribe Agent captures incident events and produces timelines, postmortems, and synchronized action items.

## Source excerpt

A Harness product lead on why humans shouldn't be the status-tracking layer during incidents, and how automated summaries and postmortems replace the scribe. | Blog