# Behind the curtain: figuring out a gnarly user experience

DevFeed: [Behind the curtain: figuring out a gnarly user experience](<https://devfeed.tech/articles/behind-the-curtain-figuring-out-a-gnarly-user-experience-11704.md>)

Original publisher: [Read original article](<https://incident.io/blog/building-a-gnarly-ux>)

Author: Lisa Karlin Curtis

Published: 2023-12-05T14:25:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Forms](<https://devfeed.tech/topics/forms.md>), [User Experience](<https://devfeed.tech/topics/user-experience.md>), [incident](<https://devfeed.tech/topics/incident.md>)

Tags: [blog-post](<https://devfeed.tech/tags/blog-post.md>), [design](<https://devfeed.tech/tags/design.md>), [feature](<https://devfeed.tech/tags/feature.md>), [forms](<https://devfeed.tech/tags/forms.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post](<https://devfeed.tech/tags/post.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [ui](<https://devfeed.tech/tags/ui.md>), [user-experience](<https://devfeed.tech/tags/user-experience.md>)

## AI overview

The article describes how the team built and refined the editing experience for Configurable Forms. It covers configurable form fields, an interactive preview, collaboration with a product designer, iterative UI exploration, private beta feedback, and shipping the selected design.

## Source excerpt

We recently shipped Configurable Forms which introduced the ability to control the layout and content of your incident forms in a single place. In this post, we'll take a look behind the curtain at the process we went through to build a really great editing experience for our users.