# Behind the Flame: Herbert

DevFeed: [Behind the Flame: Herbert](<https://devfeed.tech/articles/behind-the-flame-herbert-11641.md>)

Original publisher: [Read original article](<https://incident.io/blog/behind-the-flame-herbert>)

Author: Megan Batterbury

Published: 2024-09-18T12:17:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Support](<https://devfeed.tech/topics/support.md>)

Tags: [advice](<https://devfeed.tech/tags/advice.md>), [company](<https://devfeed.tech/tags/company.md>), [customer](<https://devfeed.tech/tags/customer.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [interview](<https://devfeed.tech/tags/interview.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [technical](<https://devfeed.tech/tags/technical.md>)

## AI overview

An employee profile featuring Herbert Gutierrez, a Technical Support Engineer at incident.io. Herbert discusses customer support, company culture, travel, benefits, onboarding, and advice for managing interview nerves.

## Source excerpt

Meet Herbert, Technical Support Engineer 🔥