# Best practices for creating a reliable on-call rotation

DevFeed: [Best practices for creating a reliable on-call rotation](<https://devfeed.tech/articles/best-practices-for-creating-a-reliable-on-call-rotation-11938.md>)

Original publisher: [Read original article](<https://incident.io/blog/on-call-rotation-best-practices>)

Author: incident.io

Published: 2024-02-26T20:37:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [site-reliability-engineering](<https://devfeed.tech/topics/site-reliability-engineering.md>), [Availability](<https://devfeed.tech/topics/availability.md>), [Software](<https://devfeed.tech/topics/software.md>), [monitor](<https://devfeed.tech/topics/monitor.md>), [App](<https://devfeed.tech/topics/app.md>)

Tags: [availability](<https://devfeed.tech/tags/availability.md>), [best-practices](<https://devfeed.tech/tags/best-practices.md>), [churn](<https://devfeed.tech/tags/churn.md>), [communication](<https://devfeed.tech/tags/communication.md>), [customers](<https://devfeed.tech/tags/customers.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [monitor](<https://devfeed.tech/tags/monitor.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [software](<https://devfeed.tech/tags/software.md>), [solutions](<https://devfeed.tech/tags/solutions.md>)

## AI overview

This article presents best practices for creating reliable on-call rotations. It covers automated scheduling, clearly defined team responsibilities, escalation policies, resolution time limits, coverage overrides, pager-load management, transparency, and communication. The goal is to improve service reliability, reduce downtime, support teams, and protect customer satisfaction.

## Source excerpt

By putting thought into how you structure your on-call rotation, you can set everyone up for success: your team and business.