# Bridging the Gap Between Developers and End Users

DevFeed: [Bridging the Gap Between Developers and End Users](<https://devfeed.tech/articles/bridging-the-gap-between-developers-and-end-users-1309.md>)

Original publisher: [Read original article](<https://shopify.engineering/bridging-gap-between-developers-and-users>)

Author: Ebun Segun

Published: 2021-08-11T19:32:38Z

Content type: article

Language: en

Sources: [Shopify Engineering](<https://devfeed.tech/sources/shopify-engineering.md>), [Shopify Engineering - Shopify Engineering](<https://devfeed.tech/sources/shopify-engineering-shopify-engineering.md>)

Topics: [Shopify](<https://devfeed.tech/topics/shopify.md>), [Forms](<https://devfeed.tech/topics/forms.md>)

Tags: [bridging](<https://devfeed.tech/tags/bridging.md>), [communication](<https://devfeed.tech/tags/communication.md>), [customer](<https://devfeed.tech/tags/customer.md>), [developers](<https://devfeed.tech/tags/developers.md>), [development](<https://devfeed.tech/tags/development.md>), [product](<https://devfeed.tech/tags/product.md>), [shopify](<https://devfeed.tech/tags/shopify.md>)

## AI overview

The article describes Shopify's program for making merchants and their problems accessible to everyone at the company. It explains how direct communication between developers and customers can improve product perspective, reveal customer workarounds, expand domain knowledge, and develop interpersonal skills.

## Source excerpt

In every business, regardless of industry, it is important to keep an open communication line between the consumer and the producer. In the tech world, this line of communication comes in the form of customer support, chatbots, or contact forms.