# Building a Healthy On-Call Culture

DevFeed: [Building a Healthy On-Call Culture](<https://devfeed.tech/articles/building-a-healthy-on-call-culture-2000.md>)

Original publisher: [Read original article](<https://developers.soundcloud.com/blog//building-a-healthy-on-call-culture>)

Published: 2021-03-11T00:00:00Z

Content type: article

Language: en

Sources: [SoundCloud Backstage Blog](<https://devfeed.tech/sources/soundcloud-backstage-blog.md>)

Topics: [engineering-culture](<https://devfeed.tech/topics/engineering-culture.md>), [incident](<https://devfeed.tech/topics/incident.md>), [DevOps](<https://devfeed.tech/topics/devops.md>), [site-reliability-engineering](<https://devfeed.tech/topics/site-reliability-engineering.md>), [Availability](<https://devfeed.tech/topics/availability.md>)

Tags: [availability](<https://devfeed.tech/tags/availability.md>), [culture](<https://devfeed.tech/tags/culture.md>), [devops](<https://devfeed.tech/tags/devops.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [engineering-culture](<https://devfeed.tech/tags/engineering-culture.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [operations](<https://devfeed.tech/tags/operations.md>)

## AI overview

The article describes SoundCloud's approach to building a healthy on-call culture. On-call duty is optional, compensated, and organized through rotations with first- and second-level support responsibilities. The article argues that involving a broad range of engineers improves system reliability, reduces the burden on operational engineers, and gives engineers practical experience with production incidents, infrastructure, and fault diagnosis.

## Source excerpt

Paging Doctor Software In the past, on-call duty was often associated with doctors, but in recent years, it's become common for software...