# Building a Stateful IT Service Desk Agent with LangGraph on Amazon EKS

DevFeed: [Building a Stateful IT Service Desk Agent with LangGraph on Amazon EKS](<https://devfeed.tech/articles/building-a-stateful-it-service-desk-agent-with-langgraph-on-amazon-eks-4747.md>)

Original publisher: [Read original article](<https://aws.amazon.com/blogs/opensource/building-a-stateful-it-service-desk-agent-with-langgraph-on-amazon-eks/>)

Author: Sunil Ramachandra

Published: 2026-06-26T14:16:08Z

Content type: tutorial

Language: en

Sources: [AWS Open Source Blog](<https://devfeed.tech/sources/aws-open-source-blog.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Amazon EKS](<https://devfeed.tech/topics/amazon-eks.md>), [Kubernetes](<https://devfeed.tech/topics/kubernetes.md>), [Amazon DynamoDB](<https://devfeed.tech/topics/amazon-dynamodb.md>), [Persistence](<https://devfeed.tech/topics/persistence.md>), [FastAPI](<https://devfeed.tech/topics/fastapi.md>), [OpenTelemetry](<https://devfeed.tech/topics/opentelemetry.md>), [Orchestration](<https://devfeed.tech/topics/orchestration.md>), [autoscaling](<https://devfeed.tech/topics/autoscaling.md>), [Graphs](<https://devfeed.tech/topics/graphs.md>), [tracing](<https://devfeed.tech/topics/tracing.md>), [Open Source](<https://devfeed.tech/topics/open-source.md>)

Tags: [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [amazon-dynamodb](<https://devfeed.tech/tags/amazon-dynamodb.md>), [amazon-eks](<https://devfeed.tech/tags/amazon-eks.md>), [amazon-elastic-kubernetes-service](<https://devfeed.tech/tags/amazon-elastic-kubernetes-service.md>), [autoscaling](<https://devfeed.tech/tags/autoscaling.md>), [backend](<https://devfeed.tech/tags/backend.md>), [graphs](<https://devfeed.tech/tags/graphs.md>), [kubernetes](<https://devfeed.tech/tags/kubernetes.md>), [open-source](<https://devfeed.tech/tags/open-source.md>), [opentelemetry](<https://devfeed.tech/tags/opentelemetry.md>), [orchestration](<https://devfeed.tech/tags/orchestration.md>), [persistence](<https://devfeed.tech/tags/persistence.md>), [tracing](<https://devfeed.tech/tags/tracing.md>)

## AI overview

This article presents a stateful IT service desk AI agent built with LangGraph. It autonomously handles routine Level 1 support requests, escalates complex issues with context, persists state in Amazon DynamoDB, and uses Amazon EKS, FastAPI, OpenTelemetry, and Kubernetes autoscaling.

## Source excerpt

IT support teams face a persistent challenge: employees expect instant answers to common questions (VPN setup, single sign-on troubleshooting, new-hire onboarding), but novel or complex issues still require human expertise. An AI agent that confidently answers, "How do I reset my VPN?" but hallucinates a response to "My IAM Identity Center session keeps expiring after [...]