# Building an incident management process

DevFeed: [Building an incident management process](<https://devfeed.tech/articles/building-an-incident-management-process-11956.md>)

Original publisher: [Read original article](<https://incident.io/blog/podcast-building-an-incident-management-process>)

Author: Charlie Kingston

Published: 2022-11-08T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>)

Tags: [best-practices](<https://devfeed.tech/tags/best-practices.md>), [building](<https://devfeed.tech/tags/building.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [podcast](<https://devfeed.tech/tags/podcast.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

A podcast about building an incident management process. The discussion covers defining incidents, deciding when to declare them, setting severity levels, establishing statuses, assigning roles and responsibilities, and using structured data to learn from incidents.

## Source excerpt

In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.