# Building EasyReply: How We Used Laravel to Unify Customer Support

DevFeed: [Building EasyReply: How We Used Laravel to Unify Customer Support](<https://devfeed.tech/articles/building-easyreply-how-we-used-laravel-to-unify-customer-support-22287.md>)

Original publisher: [Read original article](<https://laravel-news.com/easyreply-laravel-shared-inbox>)

Author: Emma Blake

Published: 2026-09-11T16:06:51Z

Content type: article

Language: en

Sources: [Laravel](<https://devfeed.tech/sources/laravel.md>)

Topics: [Laravel](<https://devfeed.tech/topics/laravel.md>), [Support](<https://devfeed.tech/topics/support.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [React](<https://devfeed.tech/topics/react.md>), [WebSocket](<https://devfeed.tech/topics/websocket.md>), [PHP](<https://devfeed.tech/topics/php.md>), [Single-page application (SPA)](<https://devfeed.tech/topics/spa.md>), [email](<https://devfeed.tech/topics/email.md>), [Front end](<https://devfeed.tech/topics/frontend.md>), [Instagram](<https://devfeed.tech/topics/instagram.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [api](<https://devfeed.tech/tags/api.md>), [development](<https://devfeed.tech/tags/development.md>), [email](<https://devfeed.tech/tags/email.md>), [frontend](<https://devfeed.tech/tags/frontend.md>), [instagram](<https://devfeed.tech/tags/instagram.md>), [laravel](<https://devfeed.tech/tags/laravel.md>), [queue](<https://devfeed.tech/tags/queue.md>), [react](<https://devfeed.tech/tags/react.md>), [sponsor](<https://devfeed.tech/tags/sponsor.md>), [support](<https://devfeed.tech/tags/support.md>), [ui](<https://devfeed.tech/tags/ui.md>), [websocket](<https://devfeed.tech/tags/websocket.md>)

## AI overview

This article explains how EasyReply uses Laravel to combine email, Slack, Instagram, and WhatsApp conversations in an AI-powered shared inbox. It describes Laravel Reverb for real-time updates, Inertia and React for the frontend, and queues for background processing.

## Source excerpt

EasyReply pulls email, Slack, Instagram, and WhatsApp into one AI shared inbox, built on Laravel with Reverb, Inertia, React, and queues. The post Building EasyReply: How We Used Laravel to Unify Customer Support appeared first on Laravel News. Join the Laravel Newsletter to get Laravel articles like this directly in your inbox.