# Building On-call: Our observability strategy

DevFeed: [Building On-call: Our observability strategy](<https://devfeed.tech/articles/building-on-call-our-observability-strategy-11710.md>)

Original publisher: [Read original article](<https://incident.io/blog/building-on-call-our-observability-strategy>)

Author: Martha Lambert

Published: 2024-08-22T15:33:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [observability](<https://devfeed.tech/topics/observability.md>), [incident](<https://devfeed.tech/topics/incident.md>), [Availability](<https://devfeed.tech/topics/availability.md>), [User experience (UX)](<https://devfeed.tech/topics/ux.md>), [dashboards](<https://devfeed.tech/topics/dashboards.md>), [log management](<https://devfeed.tech/topics/log-management.md>)

Tags: [availability](<https://devfeed.tech/tags/availability.md>), [building](<https://devfeed.tech/tags/building.md>), [dashboards](<https://devfeed.tech/tags/dashboards.md>), [engineering](<https://devfeed.tech/tags/engineering.md>), [health](<https://devfeed.tech/tags/health.md>), [high-availability](<https://devfeed.tech/tags/high-availability.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [infra](<https://devfeed.tech/tags/infra.md>), [lens](<https://devfeed.tech/tags/lens.md>), [logs](<https://devfeed.tech/tags/logs.md>), [observability](<https://devfeed.tech/tags/observability.md>), [on-call](<https://devfeed.tech/tags/on-call.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post](<https://devfeed.tech/tags/post.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [reactive](<https://devfeed.tech/tags/reactive.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [ux](<https://devfeed.tech/tags/ux.md>)

## AI overview

incident.io explains how observability supports its on-call product by helping engineers proactively detect degrading systems and react quickly when incidents occur. The article emphasizes that effective observability depends not only on collecting data, dashboards, and logs, but also on making the information easy for engineers to find and use. It presents a user-focused, product-like approach intended to improve adoption and make observability a shared engineering responsibility.

## Source excerpt

Our customers count on us to sound the alarm when their systems go sideways--so keeping our on-call service up and running isn't just important; it's non-negotiable. To nail the reliability our customers need, we lean on some serious observability (or as the cool kids say, o11y) to keep things running smoothly.