# Building transactional voice agents at Nector

DevFeed: [Building transactional voice agents at Nector](<https://devfeed.tech/articles/building-transactional-voice-agents-at-nector-39410.md>)

Original publisher: [Read original article](<https://blog.pranshu-raj.in/posts/nector-voice-agents/>)

Author: Pranshu Raj

Published: 2026-03-07T13:39:58Z

Content type: article

Language: en

Sources: [Pranshu Raj - blog on backend systems, performance and sidequests](<https://devfeed.tech/sources/pranshu-raj-blog-on-backend-systems-performance-and-sidequests.md>)

Topics: [Model Context Protocol](<https://devfeed.tech/topics/model-context-protocol.md>), [Latency](<https://devfeed.tech/topics/latency.md>), [Multi-tenancy](<https://devfeed.tech/topics/multi-tenancy.md>), [Back end](<https://devfeed.tech/topics/backend.md>), [observability](<https://devfeed.tech/topics/observability.md>), [Database](<https://devfeed.tech/topics/database.md>)

Tags: [agents](<https://devfeed.tech/tags/agents.md>), [api](<https://devfeed.tech/tags/api.md>), [backend](<https://devfeed.tech/tags/backend.md>), [database-design](<https://devfeed.tech/tags/database-design.md>), [json-rpc](<https://devfeed.tech/tags/json-rpc.md>), [latency](<https://devfeed.tech/tags/latency.md>), [latency-optimization](<https://devfeed.tech/tags/latency-optimization.md>), [mcp](<https://devfeed.tech/tags/mcp.md>), [multi-tenancy](<https://devfeed.tech/tags/multi-tenancy.md>), [observability](<https://devfeed.tech/tags/observability.md>), [pii](<https://devfeed.tech/tags/pii.md>), [production](<https://devfeed.tech/tags/production.md>), [proxy](<https://devfeed.tech/tags/proxy.md>), [rest-api](<https://devfeed.tech/tags/rest-api.md>), [voice](<https://devfeed.tech/tags/voice.md>)

## AI overview

An engineer describes building customer-facing transactional voice agents for ecommerce at Nector. The article covers a REST-to-JSON-RPC MCP proxy that improved observability, PII control, context reduction, latency, and correctness, plus experiments that reduced one agent's p90 latency from more than 8 seconds to 2 seconds.

## Source excerpt

Building production ready voice agents, latency optimization, multi tenancy, MCP proxies - six months of building customer facing voice agents