# Canva incident report: API Gateway outage

DevFeed: [Canva incident report: API Gateway outage](<https://devfeed.tech/articles/canva-incident-report-api-gateway-outage-37929.md>)

Original publisher: [Read original article](<https://www.canva.dev/blog/engineering/canva-incident-report-api-gateway-outage/>)

Author: Brendan Humphreys

Published: 2024-12-20T00:00:01Z

Content type: article

Language: en

Sources: [Canva Engineering](<https://devfeed.tech/sources/canva-engineering.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Amazon API Gateway](<https://devfeed.tech/topics/amazon-api-gateway.md>), [Deployment](<https://devfeed.tech/topics/deployment.md>), [Caching](<https://devfeed.tech/topics/caching.md>), [Latency](<https://devfeed.tech/topics/latency.md>), [Netty](<https://devfeed.tech/topics/netty.md>), [Microservices](<https://devfeed.tech/topics/microservices.md>)

Tags: [api](<https://devfeed.tech/tags/api.md>), [api-gateway](<https://devfeed.tech/tags/api-gateway.md>), [authentication](<https://devfeed.tech/tags/authentication.md>), [authorization](<https://devfeed.tech/tags/authorization.md>), [aws](<https://devfeed.tech/tags/aws.md>), [caching](<https://devfeed.tech/tags/caching.md>), [cloudflare](<https://devfeed.tech/tags/cloudflare.md>), [deployment](<https://devfeed.tech/tags/deployment.md>), [ecs](<https://devfeed.tech/tags/ecs.md>), [gateway](<https://devfeed.tech/tags/gateway.md>), [incident](<https://devfeed.tech/tags/incident.md>), [infrastructure](<https://devfeed.tech/tags/infrastructure.md>), [java](<https://devfeed.tech/tags/java.md>), [latency](<https://devfeed.tech/tags/latency.md>), [locking](<https://devfeed.tech/tags/locking.md>), [microservices](<https://devfeed.tech/tags/microservices.md>), [outage](<https://devfeed.tech/tags/outage.md>), [pir](<https://devfeed.tech/tags/pir.md>), [post-incident-review](<https://devfeed.tech/tags/post-incident-review.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [rate-limiting](<https://devfeed.tech/tags/rate-limiting.md>), [report](<https://devfeed.tech/tags/report.md>), [s3](<https://devfeed.tech/tags/s3.md>)

## AI overview

Canva's incident report examines a November 12, 2024 outage that made canva.com unavailable for about 52 minutes. It attributes the outage to failures in the API Gateway cluster involving an editor deployment, a locking issue, and network latency between Cloudflare locations, and describes the incident timeline, mitigation, and prevention steps.

## Source excerpt

An incident report for the Canva outage on November 12, 2024.