# How Public Online Complaints Are Changing Business Etiquette

DevFeed: [How Public Online Complaints Are Changing Business Etiquette](<https://devfeed.tech/articles/changing-etiquette-41036.md>)

Original publisher: [Read original article](<https://www.craigkerstiens.com/2008/06/02/Changing-etiquette/>)

Author: Map

Published: 2008-06-02T13:16:31Z

Content type: opinion

Language: en

Sources: [Craig Kerstiens](<https://devfeed.tech/sources/craig-kerstiens.md>)

Topics: [Publishing](<https://devfeed.tech/topics/publishing.md>), [Website](<https://devfeed.tech/topics/website.md>), [Users](<https://devfeed.tech/topics/users.md>), [Risk](<https://devfeed.tech/topics/risk.md>)

Tags: [publishing](<https://devfeed.tech/tags/publishing.md>), [rant](<https://devfeed.tech/tags/rant.md>), [risk](<https://devfeed.tech/tags/risk.md>), [users](<https://devfeed.tech/tags/users.md>), [web](<https://devfeed.tech/tags/web.md>)

## AI overview

This opinion article argues that business etiquette is changing as employees and former employees increasingly publish complaints and workplace experiences online. It also notes that employers may examine applicants' social media profiles, blurring boundaries between personal and professional conduct.

## Source excerpt

A recent conversation of someone that was offended when the were introduced to someone new, then was not greeted first since they were a female brought what follows to mind. The above is a train of thought that came from a 70 year old military wife. I do not believe this is common practice today and is quite rarely found as the common etiquette, but nonetheless I think what is proper etiquette in business is changing quite rapidly. Though I'm not sure if all of the older ideas and principles have gone away. I take as a first example zuckerburg, whom is a notoriously difficult interview. Not because he keeps things hidden, or is sealed tight about the company, but rather that his soft skills are not his strength. His strength is building a web product that millions of people find worthwhile to divulge hours of their day into it. Even two years ago when you were disgruntled with a company you may have gotten a few drinks in you and talked to a friend about your displeasure. But it certainly was not made fully public for anyone to see. At best you could only hope you were simply privy to things that would be brought to the publics eye from a larger misdoing either legally or that a mass-crowd found a problem with. But for simply being overworked, underpaid, or in some other odd way mistreated there was no politically correct outlet to speak through. However in the past years it has become extremely common for those that are still employed, or were employed to voice their complaints and bring to light the details that were once hidden. I think of Zed Shaw's rant on rails which calls out specific companies, or an older blog the diary of a mac genius, who gave detailed behind the scenes information of an apple customer support genius bar. While I'll concede for the mass majority if it's published it's doesn't mean its consumed, so it's not a dramatic effect on any single business, I still find it hard to believe that this overall shift of users freely publishing is not go