# Commonwealth Bank of Australia builds AI fluency at scale

DevFeed: [Commonwealth Bank of Australia builds AI fluency at scale](<https://devfeed.tech/articles/commonwealth-bank-of-australia-builds-ai-fluency-at-scale-6355.md>)

Original publisher: [Read original article](<https://openai.com/index/commonwealth-bank-of-australia>)

Published: 2025-12-09T00:00:00Z

Content type: article

Language: en

Sources: [OpenAI News](<https://devfeed.tech/sources/openai-news.md>)

Topics: [AI Chat](<https://devfeed.tech/topics/ai-chat.md>)

Tags: [agent](<https://devfeed.tech/tags/agent.md>), [ai](<https://devfeed.tech/tags/ai.md>), [australia](<https://devfeed.tech/tags/australia.md>), [building](<https://devfeed.tech/tags/building.md>), [chatgpt](<https://devfeed.tech/tags/chatgpt.md>), [customer](<https://devfeed.tech/tags/customer.md>), [enterprise](<https://devfeed.tech/tags/enterprise.md>), [experiments](<https://devfeed.tech/tags/experiments.md>), [fraud](<https://devfeed.tech/tags/fraud.md>), [leadership](<https://devfeed.tech/tags/leadership.md>), [openai](<https://devfeed.tech/tags/openai.md>), [partners](<https://devfeed.tech/tags/partners.md>), [platform](<https://devfeed.tech/tags/platform.md>), [product](<https://devfeed.tech/tags/product.md>), [scale](<https://devfeed.tech/tags/scale.md>), [scam](<https://devfeed.tech/tags/scam.md>), [security](<https://devfeed.tech/tags/security.md>), [training](<https://devfeed.tech/tags/training.md>), [work](<https://devfeed.tech/tags/work.md>), [workflows](<https://devfeed.tech/tags/workflows.md>)

## AI overview

Commonwealth Bank of Australia is rolling out ChatGPT Enterprise to nearly 50,000 employees, using training, connectors, leadership engagement, and internal programs to build organization-wide AI fluency. It aims to embed AI in daily workflows and later expand agent-powered customer-service and fraud-response use cases.

## Source excerpt

Commonwealth Bank of Australia partners with OpenAI to roll out ChatGPT Enterprise to 50,000 employees, building AI fluency at scale to improve customer service and fraud response.