# Data-Centric Machine Learning: Building Shopify Inbox's Message Classification Model

DevFeed: [Data-Centric Machine Learning: Building Shopify Inbox's Message Classification Model](<https://devfeed.tech/articles/data-centric-machine-learning-building-shopify-inbox-s-message-classification-model-1594.md>)

Original publisher: [Read original article](<https://shopify.engineering/shopify-inbox-message-classification-model>)

Author: Eric Fung

Published: 2022-07-21T17:00:03Z

Content type: article

Language: en

Sources: [Shopify Engineering](<https://devfeed.tech/sources/shopify-engineering.md>), [Shopify Engineering - Shopify Engineering](<https://devfeed.tech/sources/shopify-engineering-shopify-engineering.md>)

Topics: [Shopify](<https://devfeed.tech/topics/shopify.md>), [Natural language processing](<https://devfeed.tech/topics/nlp.md>), [dataset](<https://devfeed.tech/topics/dataset.md>), [Fine-tuning](<https://devfeed.tech/topics/fine-tuning.md>), [Model Development](<https://devfeed.tech/topics/model-development.md>), [Machine Learning & Artificial Intelligence](<https://devfeed.tech/topics/machine-learning-artificial-intelligence.md>), [model-deployment](<https://devfeed.tech/topics/model-deployment.md>)

Tags: [app](<https://devfeed.tech/tags/app.md>), [data](<https://devfeed.tech/tags/data.md>), [fine-tuning](<https://devfeed.tech/tags/fine-tuning.md>), [machine-learning](<https://devfeed.tech/tags/machine-learning.md>), [model](<https://devfeed.tech/tags/model.md>), [natural-language-processing](<https://devfeed.tech/tags/natural-language-processing.md>), [shopify](<https://devfeed.tech/tags/shopify.md>)

## AI overview

This article describes how Shopify built a message classification model for Shopify Inbox using a data-centric machine learning approach. The team improved a pre-trained NLP model by focusing on training-data quality, classification taxonomy, and annotator labeling, ultimately producing an accurate prediction service for production use.

## Source excerpt

Our journey building a message classification model for Shopify Inbox with the data-centric approach, from defining our classification taxonomy to training our annotators on labeling.