# Why I will not help anonymous users of my free software

DevFeed: [Why I will not help anonymous users of my free software](<https://devfeed.tech/articles/dear-anonymous-internet-user-asking-for-help-36254.md>)

Original publisher: [Read original article](<https://berthub.eu/articles/posts/anonymous-help/>)

Published: 2019-12-02T12:09:45Z

Content type: opinion

Language: en

Sources: [Bert Hubert's writings](<https://devfeed.tech/sources/bert-hubert-s-writings.md>)

Topics: [Open Source](<https://devfeed.tech/topics/open-source.md>), [Internet](<https://devfeed.tech/topics/internet.md>)

Tags: [open-source](<https://devfeed.tech/tags/open-source.md>)

## AI overview

The author explains why they generally decline support requests from people who conceal their identity or organizational context when seeking help with their free software.

## Source excerpt

Dear anonymous internet user, dear corporate employee hiding behind a gmail.com address, dear "GitHub account with a single issue", Thank you for your interest in my free software, my project or the documentation I wrote for you. I am happy to hear you want to ask a question, have a problem, or perhaps even inform me of a new requirement you have. But with some small exceptions (do read on), I'm afraid I will not be able to help you.