# Did you know AI is answering our community questions?

DevFeed: [Did you know AI is answering our community questions?](<https://devfeed.tech/articles/did-you-know-ai-is-answering-our-community-questions-80458.md>)

Original publisher: [Read original article](<https://posthog.com/blog/ai-community-answers>)

Author: Cory Watilo

Published: 2024-10-03T00:00:00Z

Content type: article

Language: en

Sources: [PostHog](<https://devfeed.tech/sources/posthog.md>)

Topics: [AI Chat](<https://devfeed.tech/topics/ai-chat.md>), [Product Management](<https://devfeed.tech/topics/product-management.md>), [product analytics](<https://devfeed.tech/topics/product-analytics.md>), [coding-community](<https://devfeed.tech/topics/coding-community.md>), [Documentation](<https://devfeed.tech/topics/documentation.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [ai-chatbot](<https://devfeed.tech/tags/ai-chatbot.md>), [ai-chatbots](<https://devfeed.tech/tags/ai-chatbots.md>), [ai-observability](<https://devfeed.tech/tags/ai-observability.md>), [analytics](<https://devfeed.tech/tags/analytics.md>), [delight](<https://devfeed.tech/tags/delight.md>), [developer-tools](<https://devfeed.tech/tags/developer-tools.md>)

## AI overview

PostHog describes using Inkeep to answer community support questions with AI only when its confidence score is high, while leaving uncertain questions for human responders. Users can rate answers, and feedback is tracked to help assess response quality and identify documentation gaps.

## Source excerpt

AI. You may have heard of it. Sure, ChatGPT is pretty cool, but when it comes to AI chatbots that try to replace a human in a product support context...