# Driving better business outcomes: 7 benefits of ITSM

DevFeed: [Driving better business outcomes: 7 benefits of ITSM](<https://devfeed.tech/articles/driving-better-business-outcomes-7-benefits-of-itsm-11687.md>)

Original publisher: [Read original article](<https://incident.io/blog/benefits-of-itsm>)

Author: incident.io

Published: 2023-06-01T17:18:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [incident](<https://devfeed.tech/topics/incident.md>), [DevOps](<https://devfeed.tech/topics/devops.md>), [User Experience](<https://devfeed.tech/topics/user-experience.md>), [real-time](<https://devfeed.tech/topics/real-time.md>)

Tags: [article](<https://devfeed.tech/tags/article.md>), [devops](<https://devfeed.tech/tags/devops.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [operational](<https://devfeed.tech/tags/operational.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [productivity](<https://devfeed.tech/tags/productivity.md>), [real-time](<https://devfeed.tech/tags/real-time.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [user-experience](<https://devfeed.tech/tags/user-experience.md>)

## AI overview

This article explains how IT Service Management (ITSM) helps organizations manage IT incidents, improve operational efficiency, reduce costs, and align IT operations with business goals.

## Source excerpt

In this article, we'll explore the benefits of ITSM (IT Service Management) to maximize operational efficiency, reduce costs, and align IT with business goals.