# Effective incident escalations

DevFeed: [Effective incident escalations](<https://devfeed.tech/articles/effective-incident-escalations-11767.md>)

Original publisher: [Read original article](<https://incident.io/blog/effective-incident-escalations>)

Author: Chris Evans

Published: 2023-07-10T06:32:43Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [Routing (disambiguation)](<https://devfeed.tech/topics/routing.md>), [Process](<https://devfeed.tech/topics/process.md>)

Tags: [bank-transfers](<https://devfeed.tech/tags/bank-transfers.md>), [cognitive-load](<https://devfeed.tech/tags/cognitive-load.md>), [cto](<https://devfeed.tech/tags/cto.md>), [customer](<https://devfeed.tech/tags/customer.md>), [guide](<https://devfeed.tech/tags/guide.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [payments](<https://devfeed.tech/tags/payments.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [process](<https://devfeed.tech/tags/process.md>), [routing](<https://devfeed.tech/tags/routing.md>), [scope](<https://devfeed.tech/tags/scope.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [time](<https://devfeed.tech/tags/time.md>)

## AI overview

The article explains incident escalation as routing an issue to the appropriate people when its scope, understanding, timing, or severity changes. It discusses escalation policies and plans as mechanisms for assigning incidents, reducing downtime and cognitive load, improving customer communication, and ensuring timely resolution.

## Source excerpt

In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation.