# Exploring Support Tooling at Supabase: A Dive into SLA Buddy

DevFeed: [Exploring Support Tooling at Supabase: A Dive into SLA Buddy](<https://devfeed.tech/articles/exploring-support-tooling-at-supabase-a-dive-into-sla-buddy-369.md>)

Original publisher: [Read original article](<https://supabase.com/blog/exploring-support-tooling>)

Author: Rodrigo Mansueli

Published: 2024-04-25T07:00:00Z

Content type: article

Language: en

Sources: [Supabase Blog](<https://devfeed.tech/sources/supabase-blog.md>)

Topics: [Supabase](<https://devfeed.tech/topics/supabase.md>), [Support](<https://devfeed.tech/topics/support.md>), [Tooling](<https://devfeed.tech/topics/tooling.md>), [dogfooding](<https://devfeed.tech/topics/dogfooding.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [Database](<https://devfeed.tech/topics/database.md>), [PostgreSQL](<https://devfeed.tech/topics/postgresql.md>)

Tags: [blog-post](<https://devfeed.tech/tags/blog-post.md>), [compliance](<https://devfeed.tech/tags/compliance.md>), [database](<https://devfeed.tech/tags/database.md>), [dogfooding](<https://devfeed.tech/tags/dogfooding.md>), [integration](<https://devfeed.tech/tags/integration.md>), [management](<https://devfeed.tech/tags/management.md>), [monitors](<https://devfeed.tech/tags/monitors.md>), [operations](<https://devfeed.tech/tags/operations.md>), [post](<https://devfeed.tech/tags/post.md>), [postgresql](<https://devfeed.tech/tags/postgresql.md>), [slack](<https://devfeed.tech/tags/slack.md>), [support](<https://devfeed.tech/tags/support.md>), [tool](<https://devfeed.tech/tags/tool.md>), [tooling](<https://devfeed.tech/tags/tooling.md>), [tools](<https://devfeed.tech/tags/tools.md>)

## AI overview

This article explores Supabase's SLA Buddy, an internal support tool for enforcing service-level agreements. It describes how the tool uses Slack reminders, calendar checks, PostgreSQL functions, Edge Functions, and Slack threads to monitor deadlines, coordinate support responses, and manage escalations. The article also explains how dogfooding Supabase's own tools contributed to SLA Buddy's development.

## Source excerpt

In this post, we explore the support tooling at Supabase, and how we use SLA Buddy to monitor our SLAs.