# Finding a pricing model that's just right

DevFeed: [Finding a pricing model that's just right](<https://devfeed.tech/articles/finding-a-pricing-model-that-s-just-right-11965.md>)

Original publisher: [Read original article](<https://incident.io/blog/pricing>)

Author: Katie Hewitt

Published: 2022-02-24T00:00:00Z

Content type: opinion

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Software as a service](<https://devfeed.tech/topics/saas.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>)

Tags: [business](<https://devfeed.tech/tags/business.md>), [customers](<https://devfeed.tech/tags/customers.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [pricing](<https://devfeed.tech/tags/pricing.md>), [saas](<https://devfeed.tech/tags/saas.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [startup](<https://devfeed.tech/tags/startup.md>)

## AI overview

The article explains how incident.io iterated on its pricing model as the startup's goals changed. It describes an initial focus on attracting customers and gathering feedback, followed by recognition that the pricing lacked structure and consistency and significantly undervalued the product.

## Source excerpt

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough.