# Finding the common ground with executives in incidents

DevFeed: [Finding the common ground with executives in incidents](<https://devfeed.tech/articles/finding-the-common-ground-with-executives-in-incidents-11778.md>)

Original publisher: [Read original article](<https://incident.io/blog/finding-the-common-ground-with-executives-in-incidents>)

Author: Chris Evans

Published: 2024-03-25T11:29:17Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [Incident response](<https://devfeed.tech/topics/incident-response.md>), [site-reliability-engineering](<https://devfeed.tech/topics/site-reliability-engineering.md>), [Command-line interface](<https://devfeed.tech/topics/cli.md>), [dashboards](<https://devfeed.tech/topics/dashboards.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [Database](<https://devfeed.tech/topics/database.md>)

Tags: [cli](<https://devfeed.tech/tags/cli.md>), [dashboards](<https://devfeed.tech/tags/dashboards.md>), [database](<https://devfeed.tech/tags/database.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [sre](<https://devfeed.tech/tags/sre.md>), [terminal](<https://devfeed.tech/tags/terminal.md>)

## AI overview

The article explains how executives and incident responders can work together more effectively during production incidents. It argues that responders' intense focus on technical mitigation can create a communication vacuum, leaving executives anxious and seeking information, and recommends empathy and clearer communication to improve incident response.

## Source excerpt

Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.