# Fireside Chats: Gong's Approach to Software Documentation

DevFeed: [Fireside Chats: Gong's Approach to Software Documentation](<https://devfeed.tech/articles/fireside-chats-gong-s-approach-to-software-documentation-31008.md>)

Original publisher: [Read original article](<https://www.mintlify.com/blog/fireside-chats-gongs-approach-to-documentation>)

Author: Tiffany Chen

Published: 2025-02-18T00:00:00Z

Content type: opinion

Language: en

Sources: [Mintlify Blog](<https://devfeed.tech/sources/mintlify-blog.md>)

Topics: [Documentation](<https://devfeed.tech/topics/documentation.md>), [Software](<https://devfeed.tech/topics/software.md>), [legacy](<https://devfeed.tech/topics/legacy.md>)

Tags: [ai-trends](<https://devfeed.tech/tags/ai-trends.md>), [documentation](<https://devfeed.tech/tags/documentation.md>), [incremental](<https://devfeed.tech/tags/incremental.md>), [legacy](<https://devfeed.tech/tags/legacy.md>), [quality](<https://devfeed.tech/tags/quality.md>), [structure](<https://devfeed.tech/tags/structure.md>), [technical-writing](<https://devfeed.tech/tags/technical-writing.md>)

## AI overview

Jeffrey Aftel of Gong discusses rebuilding legacy software documentation through an incremental, bottoms-up process. The approach focuses on improving sections of content over time, adapting to different audience goals, treating documentation as part of the product, and hiring technical writers who understand the product and challenge assumptions.

## Source excerpt

We sat down with Jeffrey Aftel, Director of Product Writing at Gong, to discuss his approach to rebuilding legacy software documentation, his principles for impactful content, and the traits he looks for in technical writers. Jeff's background also includes technical writing leadership roles at HP and Velo by Wix.