# Food Delivery & Takeout UX Benchmark: 3,100+ Performance Scores and 1,900+ Best Practice Examples

DevFeed: [Food Delivery & Takeout UX Benchmark: 3,100+ Performance Scores and 1,900+ Best Practice Examples](<https://devfeed.tech/articles/food-delivery-takeout-ux-benchmark-3-100-performance-scores-and-1-900-best-practice-examples-9357.md>)

Original publisher: [Read original article](<https://feeds.baymard.com/link/9825/17417083/food-delivery-and-takeout-ux-benchmark-2026>)

Author: Anders Nielsen

Published: 2026-08-13T08:01:00Z

Content type: article

Language: en

Sources: [Baymard Institute](<https://devfeed.tech/sources/baymard-institute.md>)

Topics: [Benchmark](<https://devfeed.tech/topics/benchmark.md>), [User experience (UX)](<https://devfeed.tech/topics/ux.md>), [App](<https://devfeed.tech/topics/app.md>), [web applications](<https://devfeed.tech/topics/web-applications.md>)

Tags: [apps](<https://devfeed.tech/tags/apps.md>), [article](<https://devfeed.tech/tags/article.md>), [benchmark](<https://devfeed.tech/tags/benchmark.md>), [case-studies](<https://devfeed.tech/tags/case-studies.md>), [customer](<https://devfeed.tech/tags/customer.md>), [ecommerce](<https://devfeed.tech/tags/ecommerce.md>), [insights](<https://devfeed.tech/tags/insights.md>), [mobile](<https://devfeed.tech/tags/mobile.md>), [performance](<https://devfeed.tech/tags/performance.md>), [research](<https://devfeed.tech/tags/research.md>), [retail](<https://devfeed.tech/tags/retail.md>), [user-testing](<https://devfeed.tech/tags/user-testing.md>), [ux](<https://devfeed.tech/tags/ux.md>)

## AI overview

Baymard presents a Food Delivery & Takeout UX benchmark based on eight mobile sites and apps assessed across more than 390 research-based UX parameters. The benchmark reports over 3,100 weighted performance scores and 1,900 best-practice examples, with overall experiences ranging from poor to mediocre. Key weaknesses include repeat ordering, dietary and customization support, category filters, navigation, fulfillment timing, and tipping details.

## Source excerpt

(Note: Unfortunately, e-mail and RSS don't support advanced layouts and features. If the graphics in this article look strange, you may want to read the article in your web browser.) At Baymard, we've just released a new UX benchmark with 8 "Food Delivery & Takeout" UX case studies. This follows our large-scale user testing on Food Delivery & Takeout UX and adds to our existing ecommerce UX benchmark. In this article, we give you a snapshot of the overall UX performance. 8 Food Delivery & Takeout UX Case Studies and the Overall Performance Just Eat mediocre Food Delivery & Takeout 49 page designs: mobile, app KFC mediocre Food Delivery & Takeout 48 page designs: mobile, app Uber Eats mediocre Food Delivery & Takeout 54 page designs: mobile, app Domino's Pizza poor Food Delivery & Takeout 34 page designs: mobile, app DoorDash poor Food Delivery & Takeout 48 page designs: mobile, app McDonald's poor Food Delivery & Takeout 39 page designs: mobile, app Deliveroo poor Food Delivery & Takeout 53 page designs: mobile, app Burger King broken Food Delivery & Takeout 41 page designs: mobile, app YourSite.com? Want to know how your site performs? Get Premium access to review your own site or have it audited by Baymard researchers. These are the 8 in-depth Food Delivery & Takeout UX case studies. The 8 mobile sites and apps have been manually assessed across 390+ research-based UX parameters relevant to Food Delivery & Takeout, resulting in 3,100+ weighted UX performance scores and 1,900+ best practice examples from these mobile sites and apps. Each of the 3,100+ UX performance scores from the 8 case studies is summarized in the interactive scatterplot below -- showing you how they perform collectively and individually: {{ scatterplot-graph: size=big + habitat=public + base-sites=collection:online-food-delivery + view-structure-id=gemini-st_l9jw5tjp }} The overall UX performance of the Food Delivery & Takeout sites and apps ranges from "poor" to "mediocre". What is missing is a