# From AI Agent to Human Agent: ElevenLabs Call Handoffs with Twilio

DevFeed: [From AI Agent to Human Agent: ElevenLabs Call Handoffs with Twilio](<https://devfeed.tech/articles/from-ai-agent-to-human-agent-elevenlabs-call-handoffs-with-twilio-16089.md>)

Original publisher: [Read original article](<https://www.twilio.com/en-us/blog/developers/tutorials/integrations/ai-agent-to-human-agent-elevenlabs-call-handoffs-twilio>)

Author: Ricardo Bangueses

Published: 2026-09-09T00:00:00Z

Content type: tutorial

Language: en

Sources: [Twilio Blog](<https://devfeed.tech/sources/twilio-blog.md>)

Topics: [Conversational AI](<https://devfeed.tech/topics/conversational-ai.md>), [voice ai](<https://devfeed.tech/topics/voice-ai.md>), [interoperability](<https://devfeed.tech/topics/interoperability.md>)

Tags: [ai-agent](<https://devfeed.tech/tags/ai-agent.md>), [developer-insights](<https://devfeed.tech/tags/developer-insights.md>), [how-to](<https://devfeed.tech/tags/how-to.md>), [integration](<https://devfeed.tech/tags/integration.md>), [interoperability](<https://devfeed.tech/tags/interoperability.md>), [voice](<https://devfeed.tech/tags/voice.md>)

## AI overview

This tutorial explains how to integrate an ElevenLabs voice agent with Twilio Programmable Voice so the agent can escalate an active call to human-agent routing while preserving call control and useful context. The example uses Twilio Flex as the destination.

## Source excerpt

Learn how to integrate an ElevenLabs voice agent with Twilio Programmable Voice for seamless AI-to-human call handoffs, preserving context and call control.