# From Prediction to Action: How to Turn AI Outputs Into Decisions

DevFeed: [From Prediction to Action: How to Turn AI Outputs Into Decisions](<https://devfeed.tech/articles/from-prediction-to-action-how-to-turn-ai-outputs-into-decisions-52419.md>)

Original publisher: [Read original article](<https://engineering.salesforce.com/from-prediction-to-action-how-to-turn-ai-outputs-into-decisions/>)

Author: Scott Nyberg

Published: 2026-08-24T23:42:02Z

Content type: article

Language: en

Sources: [Salesforce Engineering Blog](<https://devfeed.tech/sources/salesforce-engineering-blog.md>)

Topics: [AI Development](<https://devfeed.tech/topics/ai-development.md>), [Grafana](<https://devfeed.tech/topics/grafana.md>), [Model Development](<https://devfeed.tech/topics/model-development.md>), [Users](<https://devfeed.tech/topics/users.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [artificial-intelligence](<https://devfeed.tech/tags/artificial-intelligence.md>), [dashboards](<https://devfeed.tech/tags/dashboards.md>), [machine-learning](<https://devfeed.tech/tags/machine-learning.md>), [product](<https://devfeed.tech/tags/product.md>), [users](<https://devfeed.tech/tags/users.md>)

## AI overview

The article argues that accurate machine-learning predictions, alerts, scores, and recommendations are not useful to users unless they provide context and support a concrete decision. Drawing on Salesforce's experience with many dashboards and applications, it presents model outputs as signals that must be translated into actionable guidance.

## Source excerpt

By Ali Nahvi, Akshit Behera, Yvonne Fan, and Melissa Ramey. Your models are accurate. Your pipelines are healthy. Your dashboards are working. And your system is still failing its users. Imagine thousands of dashboards and more than 20 applications continuously producing machine learning predictions, alerts, scores, and recommendations. Nothing is technically broken. Yet the people [...] The post From Prediction to Action: How to Turn AI Outputs Into Decisions appeared first on Salesforce Engineering Blog.