# From Weeks to Hours: Inside Wix's Autonomous Bug-Fixing System

DevFeed: [From Weeks to Hours: Inside Wix's Autonomous Bug-Fixing System](<https://devfeed.tech/articles/from-weeks-to-hours-inside-wix-s-autonomous-bug-fixing-system-22634.md>)

Original publisher: [Read original article](<https://www.wix.engineering/post/from-weeks-to-hours-inside-wix-s-autonomous-bug-fixing-system>)

Author: Wix Engineering

Published: 2026-08-19T10:17:19Z

Content type: article

Language: en

Sources: [Wix Engineering](<https://devfeed.tech/sources/wix-engineering.md>)

Topics: [bug](<https://devfeed.tech/topics/bug.md>), [Code review](<https://devfeed.tech/topics/code-review.md>)

Tags: [architecture](<https://devfeed.tech/tags/architecture.md>), [autonomous](<https://devfeed.tech/tags/autonomous.md>), [bug](<https://devfeed.tech/tags/bug.md>), [code-review](<https://devfeed.tech/tags/code-review.md>), [context](<https://devfeed.tech/tags/context.md>), [database](<https://devfeed.tech/tags/database.md>), [jira](<https://devfeed.tech/tags/jira.md>), [logs](<https://devfeed.tech/tags/logs.md>), [pipeline](<https://devfeed.tech/tags/pipeline.md>), [production](<https://devfeed.tech/tags/production.md>), [repo](<https://devfeed.tech/tags/repo.md>), [support](<https://devfeed.tech/tags/support.md>)

## AI overview

Wix describes the architecture behind Wix Orchestrator, an autonomous bug-fixing system designed to reduce the time from user reports to production fixes. The system automates investigation, context gathering, implementation, and code review, while requiring a human engineer to approve every fix before deployment.

## Source excerpt

A user opens a support ticket. Their subscription cancellation stopped working. Somewhere inside a system with thousands of services and millions of users, something broke. Before we built Wix Orchestrator, here's what happened next: the ticket joined a queue. Days later, a support engineer picked it up, tried to reproduce the issue, contacted the customer to gather more context, and opened a Jira ticket routed to R&D. We triaged it, prioritized it against everything else on our plate,...