# GenAI for customer support: Explore the Elastic Support Assistant

DevFeed: [GenAI for customer support: Explore the Elastic Support Assistant](<https://devfeed.tech/articles/genai-for-customer-support-explore-the-elastic-support-assistant-21084.md>)

Original publisher: [Read original article](<https://www.elastic.co/blog/generative-ai-customer-support-elastic-support-assistant>)

Author: Chris Blaisure,Cory Mangini

Published: 2024-09-04T00:00:00Z

Content type: release

Language: en

Sources: [Elastic Blog - Elasticsearch, Kibana, and ELK Stack](<https://devfeed.tech/sources/elastic-blog-elasticsearch-kibana-and-elk-stack.md>)

Topics: [Generative AI](<https://devfeed.tech/topics/generative-ai.md>), [AI Chat](<https://devfeed.tech/topics/ai-chat.md>), [Support](<https://devfeed.tech/topics/support.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [customer](<https://devfeed.tech/tags/customer.md>), [genai](<https://devfeed.tech/tags/genai.md>), [generative-ai](<https://devfeed.tech/tags/generative-ai.md>), [generative-ai-ai-search-applications](<https://devfeed.tech/tags/generative-ai-ai-search-applications.md>), [launch](<https://devfeed.tech/tags/launch.md>), [product-launch](<https://devfeed.tech/tags/product-launch.md>), [search](<https://devfeed.tech/tags/search.md>), [support](<https://devfeed.tech/tags/support.md>)

## AI overview

Elastic announces the general availability of the Elastic Support Assistant, a generative AI chat experience that answers product questions across Elastic products through the Support Hub.

## Source excerpt

We are excited to announce the launch of Elastic's Support Assistant. This blog takes you through a tour of our latest generative AI tool and some common scenarios where it can help with your own use of Elastic technology.