# Gradient Labs gives every bank customer an AI account manager

DevFeed: [Gradient Labs gives every bank customer an AI account manager](<https://devfeed.tech/articles/gradient-labs-gives-every-bank-customer-an-ai-account-manager-6442.md>)

Original publisher: [Read original article](<https://openai.com/index/gradient-labs>)

Published: 2026-04-01T02:00:00Z

Content type: article

Language: en

Sources: [OpenAI News](<https://devfeed.tech/sources/openai-news.md>)

Topics: [AI Agent](<https://devfeed.tech/topics/ai-agent.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [OpenAI](<https://devfeed.tech/topics/openai.md>), [Latency](<https://devfeed.tech/topics/latency.md>), [Low Latency](<https://devfeed.tech/topics/low-latency.md>), [real-time](<https://devfeed.tech/topics/real-time.md>), [systems](<https://devfeed.tech/topics/systems.md>)

Tags: [agents](<https://devfeed.tech/tags/agents.md>), [ai](<https://devfeed.tech/tags/ai.md>), [ai-agents](<https://devfeed.tech/tags/ai-agents.md>), [benchmarks](<https://devfeed.tech/tags/benchmarks.md>), [evals](<https://devfeed.tech/tags/evals.md>), [fraud](<https://devfeed.tech/tags/fraud.md>), [gpt](<https://devfeed.tech/tags/gpt.md>), [latency](<https://devfeed.tech/tags/latency.md>), [low-latency](<https://devfeed.tech/tags/low-latency.md>), [openai](<https://devfeed.tech/tags/openai.md>), [payments](<https://devfeed.tech/tags/payments.md>), [real-time](<https://devfeed.tech/tags/real-time.md>), [startup](<https://devfeed.tech/tags/startup.md>)

## AI overview

Gradient Labs uses OpenAI models, including GPT-4.1 and GPT-5.4 mini and nano, to power AI agents for banking support. The agents follow complex procedures in real time, handling identity verification, fraud and payment issues, and other customer-service workflows. The article highlights low latency, instruction-following accuracy, low hallucination rates, function-calling reliability, and trajectory-accuracy evaluations.

## Source excerpt

Gradient Labs uses GPT-4.1 and GPT-5.4 mini and nano to power AI agents that automate banking support workflows with low latency and high reliability.