# Gradium and Yampa partner on voice AI agents for customer experience

DevFeed: [Gradium and Yampa partner on voice AI agents for customer experience](<https://devfeed.tech/articles/gradium-and-yampa-partner-on-voice-ai-agents-for-customer-experience-101270.md>)

Original publisher: [Read original article](<https://gradium.ai/blog/yampa-gradium-partnership>)

Author: Gradium

Published: 2026-10-26T00:00:00Z

Content type: article

Language: en

Sources: [Gradium](<https://devfeed.tech/sources/gradium.md>)

Topics: [AI for customer service automation](<https://devfeed.tech/topics/ai-for-customer-service-automation.md>), [Conversational AI](<https://devfeed.tech/topics/conversational-ai.md>), [The Three Main Cloud Service Models](<https://devfeed.tech/topics/the-three-main-cloud-service-models.md>)

Tags: [agentic](<https://devfeed.tech/tags/agentic.md>), [agentic-platform](<https://devfeed.tech/tags/agentic-platform.md>), [agentic-platform-voice](<https://devfeed.tech/tags/agentic-platform-voice.md>), [agents](<https://devfeed.tech/tags/agents.md>), [ai](<https://devfeed.tech/tags/ai.md>), [ai-agents](<https://devfeed.tech/tags/ai-agents.md>), [build](<https://devfeed.tech/tags/build.md>), [customer](<https://devfeed.tech/tags/customer.md>), [customer-experience](<https://devfeed.tech/tags/customer-experience.md>), [customer-experience-voice-ai](<https://devfeed.tech/tags/customer-experience-voice-ai.md>), [deploy](<https://devfeed.tech/tags/deploy.md>), [enterprises](<https://devfeed.tech/tags/enterprises.md>), [eu](<https://devfeed.tech/tags/eu.md>), [eu-data-residency-voice-ai](<https://devfeed.tech/tags/eu-data-residency-voice-ai.md>), [experience](<https://devfeed.tech/tags/experience.md>), [french-voice-agent](<https://devfeed.tech/tags/french-voice-agent.md>), [gradium](<https://devfeed.tech/tags/gradium.md>), [infrastructure](<https://devfeed.tech/tags/infrastructure.md>), [on-premise](<https://devfeed.tech/tags/on-premise.md>), [on-premise-voice-agents](<https://devfeed.tech/tags/on-premise-voice-agents.md>), [partner](<https://devfeed.tech/tags/partner.md>), [platform](<https://devfeed.tech/tags/platform.md>), [product](<https://devfeed.tech/tags/product.md>), [run](<https://devfeed.tech/tags/run.md>), [voice](<https://devfeed.tech/tags/voice.md>), [voice-agents-customer-care](<https://devfeed.tech/tags/voice-agents-customer-care.md>), [voice-ai](<https://devfeed.tech/tags/voice-ai.md>), [voice-cloning-brand-voice](<https://devfeed.tech/tags/voice-cloning-brand-voice.md>), [voice-designer](<https://devfeed.tech/tags/voice-designer.md>), [yampa-gradium](<https://devfeed.tech/tags/yampa-gradium.md>), [yampa-partnership](<https://devfeed.tech/tags/yampa-partnership.md>), [yampa-voice-engine](<https://devfeed.tech/tags/yampa-voice-engine.md>)

## AI overview

Gradium's Text-to-Speech and Speech-to-Text run inside Yampa's Voice Engine, which orchestrates calls including turn-taking, interruptions, silences and background noise. Organizations can deploy the combined platform as SaaS on European infrastructure or on-premise; the source says conversations stay within an organization-controlled perimeter and lists Gradium's ISO 27001 and SOC 2 Type II certifications and Yampa's SOC 2 and GDPR compliance. Gradium highlights sub-50 ms speech onset, pronunciation controls for structured data and specialist terms, and French voices including regional accents. Yampa provides tools to design, test, monitor and govern agents across voice and other channels, with CRM, helpdesk and telephony integrations. The companies say they use customer-call feedback to improve models within weeks. Yampa reports clients resolve 65% of after-hours calls autonomously and cut escalations by 40% in two months; these are company-reported results.

## Source excerpt

Gradium's voice models now run natively inside Yampa, the agentic platform enterprises use to build, deploy and supervise customer care agents, in SaaS on EU infrastructure or on-premise.