# History of PowerDNS 2013-2020, part 3b: the business story

DevFeed: [History of PowerDNS 2013-2020, part 3b: the business story](<https://devfeed.tech/articles/history-of-powerdns-2013-2020-part-3b-the-business-story-36435.md>)

Original publisher: [Read original article](<https://berthub.eu/articles/posts/history-of-powerdns-2013-2020-business/>)

Published: 2021-04-21T16:07:06Z

Content type: opinion

Language: en

Sources: [Bert Hubert's writings](<https://devfeed.tech/sources/bert-hubert-s-writings.md>)

Topics: [Open Source](<https://devfeed.tech/topics/open-source.md>), [Software](<https://devfeed.tech/topics/software.md>), [Network](<https://devfeed.tech/topics/network.md>)

Tags: [business](<https://devfeed.tech/tags/business.md>), [history](<https://devfeed.tech/tags/history.md>), [open-source](<https://devfeed.tech/tags/open-source.md>), [powerdns](<https://devfeed.tech/tags/powerdns.md>)

## AI overview

This article recounts PowerDNS's business history from 2013 to 2020, including its merger with Open-Xchange and changing customer-support challenges. It describes how the company served open source users publicly while providing dedicated support and feature work for commercial customers, as telecommunications companies increasingly outsourced network operations.

## Source excerpt

This part of the history of PowerDNS is mostly about our business adventures & merger with Open-Xchange. The technical history of this period is described in part 3a. Business In 2013, PowerDNS was in a crucial phase. Existing business was going well, but we were receiving pointed signals there was trouble on the horizon. Some existing customers were close to deserting us, because we could not provide them with the top-down attention other vendors were lavishing on them.