# How communication can make or break your incidents

DevFeed: [How communication can make or break your incidents](<https://devfeed.tech/articles/how-communication-can-make-or-break-your-incidents-11958.md>)

Original publisher: [Read original article](<https://incident.io/blog/podcast-how-communication-can-make-or-break-your-incidents>)

Author: Charlie Kingston

Published: 2023-01-03T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident management](<https://devfeed.tech/topics/incident-management.md>), [incident](<https://devfeed.tech/topics/incident.md>)

Tags: [communication](<https://devfeed.tech/tags/communication.md>), [customer](<https://devfeed.tech/tags/customer.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [technical](<https://devfeed.tech/tags/technical.md>)

## AI overview

A podcast episode about how effective internal and external communication supports incident management. Pete and Lisa share practical advice on keeping teams informed, building a transparent communication culture, handling cultural challenges, and strengthening customer trust when incidents occur.

## Source excerpt

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process.