# How Deutsche Telekom is rewiring telecommunications with AI

DevFeed: [How Deutsche Telekom is rewiring telecommunications with AI](<https://devfeed.tech/articles/how-deutsche-telekom-is-rewiring-telecommunications-with-ai-6377.md>)

Original publisher: [Read original article](<https://openai.com/index/deutsche-telekom>)

Published: 2026-07-10T07:00:00Z

Content type: article

Language: en

Sources: [OpenAI News](<https://devfeed.tech/sources/openai-news.md>)

Topics: [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [Generative AI](<https://devfeed.tech/topics/generative-ai.md>), [ChatGPT](<https://devfeed.tech/topics/chatgpt.md>), [OpenAI](<https://devfeed.tech/topics/openai.md>), [API](<https://devfeed.tech/topics/api.md>), [Network](<https://devfeed.tech/topics/network.md>), [NOC](<https://devfeed.tech/topics/noc.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [api](<https://devfeed.tech/tags/api.md>), [chatgpt](<https://devfeed.tech/tags/chatgpt.md>), [company](<https://devfeed.tech/tags/company.md>), [customer-service](<https://devfeed.tech/tags/customer-service.md>), [enterprise](<https://devfeed.tech/tags/enterprise.md>), [generative-ai](<https://devfeed.tech/tags/generative-ai.md>), [infrastructure](<https://devfeed.tech/tags/infrastructure.md>), [network](<https://devfeed.tech/tags/network.md>), [openai](<https://devfeed.tech/tags/openai.md>), [operations](<https://devfeed.tech/tags/operations.md>), [workflows](<https://devfeed.tech/tags/workflows.md>)

## AI overview

Deutsche Telekom is pursuing an AI-native transformation of its telecommunications business, applying generative AI to customer service, employee workflows, network operations, and customer communications. The company expanded access to ChatGPT Enterprise, encouraged experimentation, and is working with OpenAI and other companies to redesign how work and customer interactions are delivered.

## Source excerpt

How Deutsche Telekom is becoming an AI-native telco with OpenAI-transforming customer service, employee workflows, network operations, and the future of voice.