# How I started talking to customers in my first week at incident.io

DevFeed: [How I started talking to customers in my first week at incident.io](<https://devfeed.tech/articles/how-i-started-talking-to-customers-in-my-first-week-at-incident-io-11844.md>)

Original publisher: [Read original article](<https://incident.io/blog/intern-talking-to-customers>)

Author: Gabriel de Olim Gaul

Published: 2024-06-12T05:33:48Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [Front end](<https://devfeed.tech/topics/frontend.md>), [Code](<https://devfeed.tech/topics/code.md>), [Pull Request](<https://devfeed.tech/topics/pull-request.md>), [dashboards](<https://devfeed.tech/topics/dashboards.md>), [bug](<https://devfeed.tech/topics/bug.md>)

Tags: [bug](<https://devfeed.tech/tags/bug.md>), [code](<https://devfeed.tech/tags/code.md>), [customer](<https://devfeed.tech/tags/customer.md>), [development](<https://devfeed.tech/tags/development.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [internship-experience](<https://devfeed.tech/tags/internship-experience.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [review](<https://devfeed.tech/tags/review.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [ui](<https://devfeed.tech/tags/ui.md>)

## AI overview

An intern at incident.io describes moving quickly from onboarding into front-end coding, shipping a small dashboard feature, opening and merging a pull request, and communicating the change directly to a customer. The article emphasizes how customer feedback and direct interaction motivate engineers to improve the product.

## Source excerpt

A deep dive into my journey at incident.io from starting as an Product Engineer Intern to talking to customers, and why it's important for engineers to talk to customers directly.