# How it feels to run an incident with Investigations

DevFeed: [How it feels to run an incident with Investigations](<https://devfeed.tech/articles/how-it-feels-to-run-an-incident-with-investigations-11798.md>)

Original publisher: [Read original article](<https://incident.io/blog/how-it-feels-to-run-an-incident-with-ai-sre>)

Author: Chris Evans

Published: 2026-04-23T18:06:25Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [User experience (UX)](<https://devfeed.tech/topics/ux.md>), [Artificial Intelligence](<https://devfeed.tech/topics/ai.md>), [SRE](<https://devfeed.tech/topics/sre.md>), [Slack](<https://devfeed.tech/topics/slack.md>)

Tags: [ai](<https://devfeed.tech/tags/ai.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [sre](<https://devfeed.tech/tags/sre.md>), [ux](<https://devfeed.tech/tags/ux.md>)

## AI overview

This article walks through using incident.io's Investigations, described as an AI SRE and investigation engine, during a real incident. It focuses on improving the incident-response experience through ergonomic UX, automated investigation work, and Slack-based coordination.

## Source excerpt

For the last 18 months, we've been building Investigations and one of the things we've learned is that UX matters more than you think. This week, I used AI SRE to run a real incident, and I walk you through it end-to-end.