# How our data team handles incidents

DevFeed: [How our data team handles incidents](<https://devfeed.tech/articles/how-our-data-team-handles-incidents-11799.md>)

Original publisher: [Read original article](<https://incident.io/blog/how-our-data-team-handles-incidents>)

Author: Navo Das

Published: 2024-07-26T15:14:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [data](<https://devfeed.tech/topics/data.md>), [Slack](<https://devfeed.tech/topics/slack.md>), [API](<https://devfeed.tech/topics/api.md>), [JSON](<https://devfeed.tech/topics/json.md>), [Web app](<https://devfeed.tech/topics/webapp.md>)

Tags: [api](<https://devfeed.tech/tags/api.md>), [data](<https://devfeed.tech/tags/data.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [json](<https://devfeed.tech/tags/json.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack](<https://devfeed.tech/tags/slack.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>), [web-app](<https://devfeed.tech/tags/web-app.md>)

## AI overview

The article explains how incident.io's Data team manages data incidents through a rotating on-call responder, Slack notifications, mobile cover requests, and automated alerts from dbt pipelines. HTTP alerts include build and commit details, while custom attributes and conditional workflows route customer-facing failures to on-call engineers and internal errors to the Data team.

## Source excerpt

Data incidents are just like any other type of incident, and having a well defined data incident management process in place makes it a lot less stressful when things inevitably break. Here's how our team does it.