# How Pie Insurance Created a Self-Serve Incident Triaging & Resolution Workflow with Monte Carlo and Slack

DevFeed: [How Pie Insurance Created a Self-Serve Incident Triaging & Resolution Workflow with Monte Carlo and Slack](<https://devfeed.tech/articles/how-pie-insurance-created-a-self-serve-incident-triaging-resolution-workflow-with-monte-carlo-and-slack-83046.md>)

Original publisher: [Read original article](<https://montecarlo.ai/blog-how-pie-insurance-created-a-self-serve-incident-triaging-resolution-workflow-with-monte-carlo-and-slack>)

Author: Sydney Nielsen

Published: 2023-11-30T15:44:16Z

Content type: article

Language: en

Sources: [Monte Carlo](<https://devfeed.tech/sources/monte-carlo.md>)

Topics: [Data Quality](<https://devfeed.tech/topics/data-quality.md>), [incident management](<https://devfeed.tech/topics/incident-management.md>), [self-service](<https://devfeed.tech/topics/self-service.md>), [Slack](<https://devfeed.tech/topics/slack.md>)

Tags: [alert-fatigue](<https://devfeed.tech/tags/alert-fatigue.md>), [data-engineering](<https://devfeed.tech/tags/data-engineering.md>), [data-incidents](<https://devfeed.tech/tags/data-incidents.md>), [data-observability](<https://devfeed.tech/tags/data-observability.md>), [slack](<https://devfeed.tech/tags/slack.md>), [team](<https://devfeed.tech/tags/team.md>)

## AI overview

Pie Insurance's data team used Monte Carlo monitoring and Slack channel routing to send data quality incidents to the business stakeholders best placed to resolve them. The self-serve workflow reduced resolution time and freed data engineers from routine incident handling.

## Source excerpt

We sat down with Ed Presz, Director of Data at Pie Insurance, to learn how his team built an incident detection and notification workflow to drive domain-oriented ownership of data quality for business stakeholders.