# How to communicate on your status page

DevFeed: [How to communicate on your status page](<https://devfeed.tech/articles/how-to-communicate-on-your-status-page-11780.md>)

Original publisher: [Read original article](<https://incident.io/blog/five-steps-to-better-customer-comms>)

Author: Chris Evans

Published: 2021-10-26T00:00:00Z

Content type: article

Language: en

Sources: [The incident.io Blog](<https://devfeed.tech/sources/the-incident-io-blog.md>)

Topics: [incident](<https://devfeed.tech/topics/incident.md>)

Tags: [communication](<https://devfeed.tech/tags/communication.md>), [customers](<https://devfeed.tech/tags/customers.md>), [how-to](<https://devfeed.tech/tags/how-to.md>), [incident](<https://devfeed.tech/tags/incident.md>), [incident-channel](<https://devfeed.tech/tags/incident-channel.md>), [incident-management](<https://devfeed.tech/tags/incident-management.md>), [incident-response](<https://devfeed.tech/tags/incident-response.md>), [outage](<https://devfeed.tech/tags/outage.md>), [post-mortem](<https://devfeed.tech/tags/post-mortem.md>), [slack-incident](<https://devfeed.tech/tags/slack-incident.md>)

## AI overview

The article presents five steps for communicating with customers during service incidents. It emphasizes providing timely context, explaining the current response stage, and reducing speculation and frustration to preserve trust.

## Source excerpt

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.